Terms of Service

Kaadas Malaysia Terms of Service

Welcome to Kaadas Malaysia.

These Terms of Service govern your use of the Kaadas Malaysia website and the purchase of products and services from The Smart Series Sdn Bhd.

By accessing our website, purchasing our products or engaging our services, you agree to these Terms of Service together with any applicable product terms, Warranty Policy, Return Policy, promotion terms and other terms expressly applicable to your purchase.

Please read these terms carefully before placing an order.

Nothing in these Terms of Service excludes or limits any rights, guarantees, remedies or liabilities that cannot legally be excluded or limited under applicable Malaysian law.

 

1. About Kaadas Malaysia

The website and services are operated by:

The Smart Series Sdn Bhd

Throughout these Terms of Service, “Kaadas Malaysia”, “we”, “us” and “our” refer to The Smart Series Sdn Bhd.

Our website provides information about Kaadas digital locks, accessories, installation services and related products and services.

 

2. Acceptance of These Terms

By accessing or using this website, placing an order, purchasing a product or engaging our services, you acknowledge that you have read and agree to these Terms of Service.

These Terms of Service should be read together with:

• The applicable product description;
• The applicable quotation or order confirmation;
• The Kaadas Malaysia Warranty Policy;
• The Kaadas Malaysia Return Policy;
• Applicable Promotion Terms and Conditions; and
• Any other written terms expressly provided to you in connection with your purchase.

Where there is a conflict between documents, the specific written terms applicable to your purchase will apply to the extent permitted by applicable Malaysian law.

 

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices and other information displayed on our website are accurate and current.

However:

• Product specifications may change from time to time;
• Product images may vary slightly from the actual product;
• Colours may appear differently depending on the customer's device or screen;
• Product availability may change;
• Manufacturers may update hardware or software; and
• Certain features may depend on the particular product model, software version or external systems.

Where a specific feature is important to your purchase decision, we recommend confirming the applicable specification with our sales or technical team before placing an order.

Nothing in this section limits any rights available to consumers under applicable Malaysian law.

 

4. Digital Lock Technology and Product Performance

Kaadas digital locks are technology products that may combine:

• Mechanical hardware;
• Electronic components;
• Biometric sensors;
• Firmware;
• Mobile applications;
• Wi-Fi or other connectivity;
• Cloud or server services; and
• Other third-party or manufacturer-operated systems.

The performance of individual functions may therefore depend on circumstances outside the physical lock itself.

A reported issue may arise from different causes, including:

• Product defect;
• Installation;
• Product settings;
• App settings;
• User operation;
• Battery or power supply;
• Door or gate condition;
• Wi-Fi or network connectivity;
• Mobile device settings;
• Software or firmware;
• Environmental conditions; or
• External systems.

Where a customer reports a technical issue, we may carry out reasonable diagnosis and troubleshooting to identify the cause and determine the appropriate solution.

 

5. Biometric Features

Certain Kaadas products use fingerprint, facial recognition, finger-vein or other biometric technologies.

Biometric recognition may be affected by operating conditions and circumstances including:

• Finger placement;
• Moisture, dirt or other conditions affecting the finger or sensor;
• Changes in facial appearance;
• Lighting conditions;
• Face position or distance from the sensor;
• Accessories such as masks, glasses or headwear, where relevant; and
• Other environmental or operating conditions.

Biometric functions are designed to provide convenient access but should not be understood as guaranteeing successful recognition under every possible condition.

Customers should understand and retain the alternative access methods available for their particular product.

Where a biometric function repeatedly fails or performs abnormally, customers should contact Kaadas Malaysia so that the issue can be assessed.

 

6. Smart Features, Applications and Connectivity

Certain product functions may depend on:

• Wi-Fi routers;
• Internet service providers;
• Network configuration;
• Wi-Fi signal strength;
• Mobile device settings and permissions;
• Mobile operating systems;
• Kaadas applications;
• Cloud services;
• Servers;
• Firmware;
• Software; or
• Third-party systems.

Temporary interruption, delay, incompatibility or failure of an external system does not necessarily indicate a physical defect in the digital lock.

Where a customer reports an issue involving a connected or smart function, Kaadas Malaysia may carry out remote diagnosis and troubleshooting to determine the likely source of the issue.

Where appropriate, software, firmware, application, server or manufacturer-related issues may be escalated to the relevant technical team or service provider.

 

7. Installation Services

Where installation is purchased from Kaadas Malaysia, installation will be carried out by Kaadas Malaysia or an authorised installation team.

Installation suitability may depend on:

• Door or gate construction;
• Door thickness;
• Frame condition;
• Existing mortise or locking mechanism;
• Door or gate alignment;
• Available installation space;
• Electrical or network conditions, where applicable; and
• Other physical characteristics of the installation location.

Our installation team may advise that a particular product is unsuitable for a particular door, gate or installation environment.

Where additional work, modification or materials are required beyond the agreed installation scope, additional charges may apply where such charges have been agreed or are otherwise permitted under applicable law.

 

8. Door and Gate Conditions

A digital lock operates together with the physical door, gate, frame, hinges, mortise and related hardware.

Issues such as:

• Door or gate misalignment;
• Warping;
• Movement of the door or gate;
• Changes in the frame;
• Changes to the mortise;
• Structural movement;
• Excessive pressure on the lock;
• Changes to the installation environment; or
• Other physical conditions

may affect the operation of the lock.

Where a reported problem is caused by the door, gate, frame, installation environment or other non-product condition, Kaadas Malaysia may recommend corrective work before the lock can be properly assessed or operated.

 

9. Warranty

Products purchased from Kaadas Malaysia may be covered by the applicable Kaadas Malaysia Warranty Policy.

The Warranty Policy sets out:

• Warranty periods;
• Covered manufacturing defects;
• Warranty exclusions;
• Diagnostic procedures;
• Remote troubleshooting;
• On-site assessment;
• Repair and replacement procedures; and
• Customer responsibilities.

The Warranty Policy forms part of the applicable terms governing your purchase.

A reported symptom, intermittent failure or customer complaint does not by itself establish that a manufacturing defect exists. The cause and circumstances of the reported issue will be assessed through the applicable warranty diagnostic process.

Nothing in these Terms of Service limits any consumer rights or remedies that cannot legally be excluded under Malaysian law.

 

10. Technical Support and Diagnosis

Where a customer reports a technical issue, Kaadas Malaysia may first seek to diagnose the issue remotely.

Customers may be asked to provide:

• Product model;
• Serial number;
• Proof of purchase;
• Installation details;
• Photographs;
• Videos;
• App screenshots;
• Error messages;
• Information about the circumstances in which the issue occurs; and
• Other information reasonably required for diagnosis.

Reasonable troubleshooting may include checking:

• Product settings;
• App settings;
• User registration;
• Batteries;
• Power supply;
• Wi-Fi or network;
• Mobile device settings;
• Firmware or software;
• Product configuration; and
• Installation conditions.

Where an issue cannot reasonably be diagnosed remotely, an on-site inspection may be arranged in accordance with the applicable Warranty Policy or service terms.

An on-site inspection does not by itself establish that a warranty-covered manufacturing defect exists.

 

11. On-Site Support

Where an on-site warranty service is applicable, Kaadas Malaysia will arrange on-site technical assistance in accordance with the applicable Warranty Policy and service terms.

An on-site visit may be used to:

• Inspect the physical lock;
• Assess installation conditions;
• Test the reported issue;
• Determine the likely cause of the issue;
• Carry out troubleshooting;
• Repair or replace applicable components; or
• Determine the appropriate next step.

Where an issue is determined to be outside warranty coverage, additional service charges may apply where permitted and agreed.

 

12. Immediate Technician Inspection

Customers who request an immediate technician visit without completing the standard remote diagnosis process may be required to pay a RM200 Technician Inspection Deposit.

The deposit is a service and inspection deposit.

Payment of the deposit does not constitute an admission that the reported issue is a warranty-covered defect.

The deposit will be refunded where a manufacturing defect or hardware fault covered by the applicable warranty is confirmed.

Where no covered defect is established, the deposit may be retained in accordance with the applicable Warranty Policy.

 

13. Returns and Refunds

Returns and refunds are governed by the applicable Kaadas Malaysia Return Policy and Malaysian law.

Where a customer believes that a product is defective, the customer should contact Kaadas Malaysia promptly and provide details of the product and reported issue.

Depending on the circumstances, Kaadas Malaysia may require the product to undergo diagnosis, testing or inspection before determining the appropriate remedy.

Where a statutory consumer remedy applies, the customer's rights will be determined in accordance with applicable Malaysian law.

 

14. Customer Responsibilities

Customers are responsible for:

• Providing accurate information when placing an order;
• Providing accurate information when reporting a technical issue;
• Following reasonable operating and maintenance instructions;
• Keeping the product and installation environment reasonably maintained;
• Using the product in accordance with the applicable user manual;
• Providing requested information or evidence reasonably required for diagnosis;
• Cooperating with reasonable troubleshooting instructions;
• Informing us whether an issue continues after troubleshooting;
• Providing reasonable access for inspection where required; and
• Informing us of any unauthorised modification, repair, relocation or alteration affecting the product or installation.

Failure to provide reasonably requested information, evidence or access may delay the diagnosis or resolution of a reported issue.

 

15. Batteries and Power Supply

Customers are responsible for maintaining batteries and power supplies in accordance with the applicable product instructions.

Battery life may vary depending on:

• Product model;
• Frequency of use;
• Usage conditions;
• Connectivity;
• Environmental conditions; and
• Other operating factors.

Customers should replace batteries when required and should understand the applicable emergency power or mechanical backup access method for their product.

Battery leakage, damage caused by incorrect batteries, or other damage arising from improper battery handling may not be covered under the applicable warranty.

 

16. Third-Party Products and Services

Certain Kaadas functions may interact with third-party products or services, including:

• Wi-Fi routers;
• Internet services;
• Mobile devices;
• Mobile operating systems;
• Third-party applications; and
• Other external systems.

Kaadas Malaysia does not control the operation of third-party systems.

Where an issue is caused by a third-party system, Kaadas Malaysia may assist with reasonable diagnosis and troubleshooting but may not be able to directly control or rectify the third-party service.

 

17. Pricing

Prices displayed on our website may change from time to time.

The price applicable to an order will generally be the price stated in the applicable order confirmation, quotation or other purchase documentation.

Where an obvious pricing, description or system error occurs, Kaadas Malaysia reserves the right to correct the error and contact the customer before fulfilling the order.

Where required by applicable law, the customer's statutory rights will continue to apply.

 

18. Deposits and Order Confirmation

Where a deposit is required to confirm an order or installation appointment, the applicable deposit amount and terms will be stated in the relevant quotation, invoice, order confirmation or promotion terms.

Unless otherwise stated or required by law, deposits may be subject to the applicable cancellation and refund terms provided at the time of purchase.

Any cancellation, modification or postponement of an installation appointment may be subject to applicable charges, availability and the agreed purchase terms.

 

19. Outstanding Payments

Customers are responsible for paying all amounts due under the applicable invoice or purchase agreement.

Where payment remains outstanding after the agreed due date, Kaadas Malaysia may take reasonable steps to recover the outstanding amount, subject to applicable Malaysian law.

Any recovery costs claimed from a customer must be reasonable and legally recoverable.

 

20. Promotions

Promotions are subject to the specific terms and conditions applicable to each promotion.

Unless expressly stated otherwise:

• Promotions cannot be combined;
• Promotional eligibility may be subject to specified purchase channels;
• Promotional products or services may be subject to availability;
• Installation charges outside the stated service area may apply; and
• Promotion-specific terms may apply in addition to these Terms of Service.

Where a promotion contains terms inconsistent with these general Terms of Service, the specific promotion terms will apply to that promotion to the extent permitted by law.

 

21. Product Availability

We will make reasonable efforts to maintain product availability information on our website.

However, product availability may change because of:

• Stock levels;
• Manufacturer supply;
• Shipping delays;
• Product discontinuation;
• Technical updates; or
• Other circumstances outside our reasonable control.

Where an ordered product becomes unavailable, we will contact the customer regarding the available options.

 

22. Website Content

The content on this website is provided for general information about Kaadas products and services.

We make reasonable efforts to keep the information current but do not guarantee that every item of website content will always be complete, accurate or current.

Product specifications, availability, prices and promotional information may be updated from time to time.

Nothing in this section limits any representation or guarantee that is required to be honoured under applicable Malaysian law.

 

23. Intellectual Property

Unless otherwise stated, the content of this website, including:

• Logos;
• Product images;
• Photographs;
• Graphics;
• Text;
• Videos;
• Product descriptions;
• Website design; and
• Other materials

is owned by or licensed to The Smart Series Sdn Bhd or the relevant rights holder.

You may not reproduce, modify, distribute, sell or commercially exploit website content without appropriate written permission.

 

24. User Conduct

You must not use this website or our services:

• For an unlawful purpose;
• To provide false or misleading information;
• To interfere with the operation of the website;
• To upload malicious code;
• To attempt to gain unauthorised access;
• To infringe intellectual property rights; or
• In a manner that violates applicable Malaysian law.

We may take reasonable action where misuse of the website or our services is identified.

 

25. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience or additional information.

Kaadas Malaysia does not control third-party websites and is not responsible for their content, availability, privacy practices or terms.

Where you use a third-party service, you should review the applicable third-party terms and policies.

 

26. Privacy

Personal information collected through our website or services will be handled in accordance with our Privacy Policy and applicable Malaysian privacy laws.

Customers should review our Privacy Policy for information about how personal information is collected, used, stored and disclosed.

 

27. Limitation of Liability

To the maximum extent permitted by applicable Malaysian law, Kaadas Malaysia will not be liable for losses that are not required to be compensated under applicable law, including certain indirect or consequential losses.

However, nothing in these Terms of Service excludes or limits liability for matters that cannot legally be excluded or limited, including any applicable statutory consumer rights, guarantees, remedies or liabilities.

Nothing in these Terms of Service is intended to exclude or limit liability for fraud, wilful misconduct, or other liability that cannot legally be excluded or limited.

Any limitation of liability shall apply only to the extent permitted under applicable Malaysian law.

 

28. Indemnification

To the extent permitted by applicable Malaysian law, customers agree to be responsible for losses or claims arising directly from their unlawful use of the website, fraud, deliberate misuse of our services, or breach of these Terms of Service.

This provision does not require customers to indemnify Kaadas Malaysia for matters where such an obligation cannot legally be imposed.

 

29. Force Majeure

Kaadas Malaysia will not be responsible for delays caused by circumstances reasonably beyond our control, including:

• Natural disasters;
• Flood;
• Fire;
• Government action;
• Strikes;
• Major transportation disruption;
• Manufacturer supply disruption;
• Major telecommunications or internet outages;
• Cloud or server outages;
• Cyber incidents affecting external systems;
• War or civil disturbance; or
• Other events beyond our reasonable control.

Where such circumstances occur, we will take reasonable steps to minimise disruption and resume performance as soon as reasonably practicable.

Nothing in this section limits any statutory consumer rights that cannot legally be excluded.

 

30. Changes to These Terms

We may update these Terms of Service from time to time.

Changes will be published on this page with an updated effective date.

Unless otherwise required by law, changes to these Terms of Service will apply to future transactions after the updated terms are published.

The terms applicable to an existing purchase will not be retrospectively changed merely by updating this webpage.

 

31. Severability

If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.

If it cannot be made enforceable, the relevant provision will be severed to the extent required, without affecting the remaining provisions.

 

32. No Waiver

If Kaadas Malaysia does not immediately enforce a right or provision under these Terms of Service, this does not mean that we have waived that right or provision.

 

33. Entire Agreement

These Terms of Service, together with the applicable Warranty Policy, Return Policy, quotation, order confirmation, promotion terms and other written purchase terms, constitute the applicable agreement governing the relevant transaction, subject to applicable Malaysian law.

Nothing in this provision excludes or overrides any statutory rights or obligations that apply to the transaction.

 

34. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of Malaysia.

Any dispute arising from a transaction or use of our services should first be raised with Kaadas Malaysia so that we have a reasonable opportunity to investigate and resolve the matter.

Where a dispute cannot be resolved directly, either party may pursue any remedy or dispute-resolution process available under applicable Malaysian law.

Nothing in these Terms of Service prevents a consumer from exercising any statutory right to bring a claim before an appropriate Malaysian tribunal or court.

 

35. Contact Us

If you have questions about these Terms of Service, a product, warranty, return or technical issue, please contact Kaadas Malaysia through the contact details published on our website.

The Smart Series Sdn Bhd

56, Jalan Puteri 2/2
Bandar Puteri
47100 Puchong
Selangor, Malaysia

General enquiries: [email protected]

 

Our Commitment

Kaadas Malaysia is committed to providing reliable products, professional installation and responsive after-sales support.

Where a customer experiences a technical issue, our objective is to understand the problem, identify its likely cause and determine an appropriate solution through a clear and fair process.