{"id":4938,"date":"2025-04-14T23:39:01","date_gmt":"2025-04-14T15:39:01","guid":{"rendered":"http:\/\/kaadas.com.my\/%e6%94%af%e6%8c%81\/"},"modified":"2026-05-25T15:21:23","modified_gmt":"2026-05-25T07:21:23","slug":"%e6%94%af%e6%8c%81","status":"publish","type":"page","link":"https:\/\/kaadas.com.my\/zh-hans\/%e6%94%af%e6%8c%81\/","title":{"rendered":"\u652f\u6301"},"content":{"rendered":"\n<h1>\n\t\t\tSupport\t<\/h1>\n<h2>\n\t\t\tKaadas Support\t<\/h2>\n<a href=\"https:\/\/kaadas.com.my\/zh-hans\/%e8%b4%a8%e4%bf%9d%e6%b3%a8%e5%86%8c-kaadas-%e6%99%ba%e8%83%bd%e9%94%81\/\" target=\"_blank\" rel=\"noopener\">\n\t<\/a>\n\t<p>Warranty &amp; Repair<\/p>\n<a href=\"http:\/\/kaadas.com.my\/authorised-resellers-kaadas\/\" target=\"_blank\" rel=\"noopener\">\n\t<\/a>\n\t<p>Authorised Resellers<\/p>\n<h2>\n\t\t\tFAQs about Kaadas Digital Smart Locks\t<\/h2>\n<h3>\n\t\t\tBefore you order\t<\/h3>\n\t\t\t\tWhy should you choose Kaadas?\n<p>\u2705 Leading manufacturer of high-end digital locks &#8211; Kaadas has over 39 years of experience in the digital lock industry.<br \/>\u2705 Your trusted brand &#8211; Kaadas has transformed lives of over 6 million homeowners in 36 countries across the globe.<br \/>\u2705 Highest standards of quality &#8211; With 5 research labs globally, Kaadas has a team of experienced engineers who are constantly creating new and innovative ways to make everyday life easier for every household.<br \/>\u2705 The digital lock for all &#8211; Kaadas has a variety of digital locks for you to choose from. You will be able to choose a digital lock that is perfectly suited to your needs and lifestyles.<br \/>\u2705 Our supercars DNA &#8211; The only digital lock brand in the world that has collaborated with European luxurious automobiles such as Lamborghini.<br \/>\u2705 No hidden costs &#8211; Free pre-purchase consultation, delivery &amp; installation, and 2 years on-site warranty.<br \/>\u2705 Aftersales service &#8211; Availability of aftersales service support, easy to contact and get in touch with us.<\/p>\nRead more about <strong><a href=\"https:\/\/etrailwebspace.online\/kaadas\/index.php\/about\/\">Kaadas<\/a><\/strong>\n\t\t\t\tHow do I know if my door or gate is suitable to install a digital lock?\n<p>Watch our door &amp; gate assessment guide below: <strong>Door Assessment Guide<\/strong><\/p>\n<p><video controls=\"controls\" width=\"640\" height=\"360\"><br \/><br \/>        Your browser does not support the video tag.<br \/><\/video><\/p>\n\t\t\t\tCan I try out the locks before purchasing?\n<p>Yes, you may visit our store at:<\/p>\n<p><strong>Kaadas @ NEX Serangoon |\u00a0<\/strong>Demo Store<br \/>NEX Serangoon, 23 Serangoon Central, B1-70 Malaysia 556083<\/p>\n<p><strong>Kaadas Mega@Woodlands |\u00a0<\/strong>Demo Store &amp; Service Center<br \/>39 Woodlands Close<br \/>#08-62 Malaysia 737856<\/p>\n<h4>Kaadas digital locks are also available at our <strong><a href=\"https:\/\/etrailwebspace.online\/kaadas\/index.php\/authorised-resellers-kaadas\/\">authorised resellers.<\/a><\/strong><\/h4>\n<h3>\n\t\t\tDelivery &amp; assembly\t<\/h3>\n\t\t\t\tIs delivery &amp; installation free?\n<p>Yes, every digital lock purchased comes with free delivery and installation.<\/p>\n\u00a0\n\t\t\t\tWhere do I register my warranty?\n<p>You may find more information about Kaadas&#8217;s <strong><a href=\"https:\/\/etrailwebspace.online\/kaadas\/index.php\/warranty-registration-kaadas-digital-locks\/\">warranty<\/a><\/strong>.<\/p>\n\t\t\t\tWhat are the possible date and time for installation?\nInstallation is available from Monday to Sunday between 9 am and 6 pm. After carting out, we will contact you to arrange for delivery. You can specify your desired delivery date and time. We will do our best to accommodate your preferred timing.\n<p>We will inform you via SMS or Whatsapp once your delivery date and time are confirmed.<\/p>\n<p>Any trip cancellation or rescheduling that occurs within 3 working days will be charged a $50 fee . A cancellation charge will be imposed after a grace period of 15mins upon installer&#8217;s arrival. This is to prevent any delay for the next job site.<\/p>\n<h4>\u00a0<\/h4>\n<h3>\n\t\t\tDual unlocking\t<\/h3>\n\t\t\t\tWhat door lock models are compatible for dual unlocking?\n\t\t\t\t\t<p>Q9, R8 and R8L<\/p>\n\t\t\t\tWhat are the verification methods that allow dual unlocking?\n<p>When opening my gate from the outside: Fingerprint, PIN code, Card, Remote Control<\/p>\n<p>When opening my door from the inside: Remote Control<\/p>\n\t\t\t\tWhy doesn&#8217;t my gate unlock when I open my door lock from the inside?\n<ul>\n<li>Refer to the &#8220;Verification methods that allow dual unlocking&#8221; above.<\/li>\n<li>Dual unlocking does not work when you open your door from the inside by: <br \/>Pressing the Open\/Close button <br \/>Using the lock levers<\/li>\n<\/ul>\n\t\t\t\tIf I do not wish to use the dual unlocking, can I change it back?\n<p>Yes, you can simply unpair by logging off the network on the door lock. Refer to the pairing steps in user settings, select #2 log off in the door lock to unpair. Alternatively, you can simply remove the module from the door lock.<\/p>\n\t\t\t\tHow do I set up the dual unlocking function?\n<p>On the back body of your locks: Ensure that your modules are plugged in. 2. On the front body of your door lock (Refer to your respective models): K9, L7, R6 and RX-C \u2022 Go into the master mode of the door lock, select function extension (press 4 for L7 and R6, 5 for K9 and 8 for RX-C) and press 1 to join a network \u2022 Double click the hole of the module at the gate lock.<\/p>\n<p><video controls=\"controls\" width=\"640\" height=\"360\"><br \/><br \/>Your browser does not support the video tag.<br \/><\/video><\/p>\n<p>The Legend \u2022 Wake your gate lock by touching the screen. \u2022 Go into the master mode of the gate lock, select 5 (to set-up wireless function) and press 1 to join a network \u2022 Double click the hole of the module at the Legend \u2022 Switch the module of the gate lock and door lock \u2022 Pair the remote for the gate lock to the module in the gate lock<\/p>\n\t\t\t\tWhat if I already installed a Kaadas gate lock and Kaadas door lock, can I still upgrade to have this function?\n<p>Yes. Please reach out to Kaadas Malaysia at 8711 6780\/ 8824 0463 via Whatsapp to arrange an upgrade. The upgrade will cost $100.<\/p>\n<h3>\n\t\t\tOther resources\t<\/h3>\n\t\t\t\tRemote control\n\t\t\t\t\t<p>There could be 3 reasons why your gate lock is not reacting to the remote. To solve the issue, please try the following methods: <strong>1. Gate lock module is loose<\/strong> The module on the gate lock may have become loose when excessive force is applied when closing the gate. Excessive force ranges from banging on the lock with solid items to slamming the door closed. To fix the module:<\/p>\n<ul>\n<li>Open up the back cover<\/li>\n<li>Plug out the module<\/li>\n<li>Re-insert the module. Ensure that all 8 pins are plugged in fully.<\/li>\n<li>Test to see if the remote can work now.<\/li>\n<\/ul>\n<p><img fetchpriority=\"high\" decoding=\"async\" src=\"http:\/\/kaadas.com.my\/wp-content\/uploads\/2025\/03\/Module-300x194.jpg.webp\" alt=\"\" width=\"300\" height=\"194\" \/><\/p>\n<p><strong>2. Low battery of your remote control<\/strong> Watch how to change your remote-control battery here<\/p>\n<p><video controls=\"controls\" width=\"640\" height=\"360\">\ufeff\ufeffYour browser does not support the video tag.<br \/><\/video><\/p>\n<p>Note: It is advisable to use the Energizer CR2032 battery as we noticed issues with other brands. When changing the battery, please be careful of the gold clip holding the battery in place. Test the remote and if the issue persists, please try the next step. <strong>3. Re-pair the remote to the lock<\/strong> Take the following steps to pair your remote:<\/p>\n<ul>\n<li>press #<\/li>\n<li>Enter master PIN then #, press 5<\/li>\n<li>Press 1 to add network<\/li>\n<li>Use a small pin to press the back of the controller<\/li>\n<li>Press unlock on the controller<\/li>\n<\/ul>\n<p><video controls=\"controls\" width=\"640\" height=\"360\">\ufeff\ufeff\ufeff\ufeffYour browser does not support the video tag.<br \/><\/video><\/p>\n<p>If the issue persists after all 3 steps were taken, please contact us via WhatsApp at the following number:<\/p>\n<ul>\n<li>WhatsApp: 8711 6780 \/ 8824 0463<\/li>\n<\/ul>\n\t\t\t\tWhat type of batteries should I use for my digital lock?\n<p>Kaadas digital locks require only 4 x 1.5V AA alkaline batteries. For models with 8 batteries compartment, we recommend using only 4 batteries at one time to reduce the probability of battery leakages. Use reliable battery brands to prevent battery leakage which could damage your lock. Digital lock damaged from battery leakage is not covered under <strong><a href=\"https:\/\/etrailwebspace.online\/kaadas\/index.php\/warranty-registration-kaadas-digital-locks\/\">warranty<\/a><\/strong><\/p>\nBrands such as Panasonic Evolta and Duracell have proven to be more reliable as compared to other brands such as Ikea and GP where battery leakages were encountered before. In addition, please do not use:\n<ul>\n<li>Carbon-zinc type battery<\/li>\n<li>Rechargeable batteries<\/li>\n<li>Lithium batteries<\/li>\n<li>Heavy duty or super heavy duty batteries<\/li>\n<\/ul>\n\t\t\t\tHow often should I change my battery?\n<p>Batteries should be changed immediately once the low battery indicator lights up. In addition, we recommend customer to change all 4 batteries once every 6 months (even if there is no low battery indicator) as batteries with low power are more prone to battery leakages.<\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>Support Kaadas Support Warranty &amp; Repair Authorised&hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4938","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.0 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u652f\u6301 - Kaadas - Digital Lock Malaysia<\/title>\n<meta name=\"description\" content=\"KAADAS \u63d0\u4f9b\u4e13\u4e1a\u7684\u9a6c\u6765\u897f\u4e9a\u6570\u5b57\u9501\u652f\u6301\u3002\u4e3a\u60a8\u7684\u667a\u80fd\u9501\u7cfb\u7edf\u63d0\u4f9b\u5b89\u88c5\u534f\u52a9\u3001\u6545\u969c\u6392\u9664\u6307\u5357\u548c\u6280\u672f\u652f\u6301\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kaadas.com.my\/zh-hans\/%e6%94%af%e6%8c%81\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u652f\u6301\" \/>\n<meta property=\"og:description\" content=\"KAADAS \u63d0\u4f9b\u4e13\u4e1a\u7684\u9a6c\u6765\u897f\u4e9a\u6570\u5b57\u9501\u652f\u6301\u3002\u4e3a\u60a8\u7684\u667a\u80fd\u9501\u7cfb\u7edf\u63d0\u4f9b\u5b89\u88c5\u534f\u52a9\u3001\u6545\u969c\u6392\u9664\u6307\u5357\u548c\u6280\u672f\u652f\u6301\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kaadas.com.my\/zh-hans\/%e6%94%af%e6%8c%81\/\" \/>\n<meta property=\"og:site_name\" content=\"Kaadas - 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